Supervising Print Production

Supervising Print Production
Friday, February 27 and Saturday, February 28
You can’t afford to miss this workshop! NEW FOR 2009!

This PIA/GATF workshop can help you eliminate costly transitional problems, and even enhance a new or current supervisor’s skills!

Supervision is a tough job. Traditionally our industry has taken the best craftspeople and promoted them into supervision. But the skills to supervise are very different than the skills needed to operate production equipment.

YOU WILL LEARN
• To become a proficient manager
• Strategies for effective leadership at all levels — in every situation
• Feedback skills for improving employee performance
• Supervision techniques guaranteed to earn your cooperation and respect
• Assertive communication techniques to ask for what you need directly and tactfully
• How to sell your ideas in meetings and to the boss
• Tools for handling confrontation and conflict with ease
• Motivation and coaching strategies for bringing out the best in your employees

New and even experienced supervisors can acquire communications and interpersonal skills that will help them to be better equipped to properly manage people. This seminar will explore how supervisors can support higher levels of employee performance by improving their communications skills and strategies. It will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.

DAY ONE
Interpersonal Management Skills
FRIDAY, FEBRUARY 27

8:30 – 10:00 a.m.
The Role of a Supervisor
• The old Paradigm of Supervision: What a supervisor is not!
• A results-oriented supervisor balances his or her use of Interpersonal & Task Skills
• Review of Performance Management System-Skills and competencies needed for successful management/supervision

10:15 a.m. – 12:00 p.m.
Transforming Your Workgroup into a Higher Performing Team
• Team Formation
• Team Development
• Using key performance indicators for continuous performance improvement

1:00 p.m. – 2:15 p.m.
Leading Participation & Involvement with Facilitative Leadership
• Leading meetings for results
• Encouraging, capturing, and implementing employees’ ideas for performance improvement, thereby increasing all stakeholders’ value

3:00 p.m. – 4:15 p.m.
Integrating Differences & Managing Conflicts
• Principles for managing conflict
• Coaching methods for resolving conflict
• Guidelines for using the Five Conflict Strategies
• Coaching strategies for applying the collaborative/win-win situation

DAY TWO
Interpersonal & Task Skills
SATURDAY, FEBRUARY 28

8:30 a.m.– 9:00 a.m.
Review of Day One

9:00 a.m. – 10:00 a.m.
Providing Feedback for Optimizing Employee Performance
• Guidelines for Productive Coaching Discussions
• Positioning the purpose of effective feedback in a Coaching Session
• Initiating discussions utilizing Emphatic Listening and Collaborative Discussion Skills

10:15 a.m.
Problem Solving Skills
• The Five Steps of Problem Solving

11:00 a.m.
Goal Setting
• The Goal-Setting Process
• Strategies for improving Goal-Setting Skills

1:00 p.m. – 2:15 p.m.
Planning, Organizing & Communicating
• Providing direction and scheduling activities
• Assigning responsibilities and coordinating tasks
• Providing information clearly and concisely
• Communication methods to ensure message clarity
• Follow-up of individual and team actions to ensure implementation and achievement of results

3:00 p.m. – 4:00 p.m.
Delegating
• Guidelines for delegating work and responsibilities
• Strategies for overcoming fears and avoidance of delegation
• Identifying who is appropriate for delegation
• Utilizing the 6 Steps for Effective Delegation

4:00 p.m.
Wrap-up/Adjourn
This program concludes with an exciting exercise where participants create a revised Supervisory Job Description based on what they learned in the workshop.

ABOUT THE SPEAKER

Rick Green, Green Communication Strategies
As an experienced business coach, Rick specializes in coaching and training executives and managers in organizations worldwide. He has advised top executives in the U.S. as well as in England, France, Norway, South Africa, India, Singapore, Japan, Canada, South America, Central America, and The Caribbean.

Before establishing Green Communication Strategies, Rick was employed by leading international consulting, training, and information technology organizations. He was Vice President of Communication Development and Director in the Quality College of Phillip Crosby Associates; a Senior Training Consultant for Learning International; and a Marketing Specialist for Unisys Corporation. Major Fortune 50 and 500 companies have implemented his training products in communication, cultural diversity, leadership, and team skills. He has spoken at the Continuous Improvement Network Conference (CIN), the WOA Conference, NAPL’s Management & Leadership Institute, Association for Graphic Art’s Training Conference (AGAT) and at Clemson University’s Bill Treadaway Leadership Forum.

He has trained and coached hundreds of professionals in organizational communication, change management, continuous improvement, management development, leadership, supervisory skills, facilitation, coaching, training, presentation, interviewing, sales, interpersonal, and team process skills. Rich has worked as a consultant to PIA/GATF for 13 years and has worked with hundreds of printing managers from companies such as Seven Worldwide, R.R. donnelley, Friesen’s Publishing and Great Lakes Printing.

His commentary on communication, leadership and organizational cultural change has appeared in Training Magazine, GATF World, Artes Grafícas, Management Portfolio, and The Quality Update. Rick currently serves as a faculty member in communications for the Illinois Institute of Art-Chicago.

You can register for any of our events by clicking here.